Refund & Cancellation Policy

We want you to be happy with Arvi Factory. This policy explains how subscriptions, cancellations and refunds work.

1. Free plan

You can try the Service on the free plan — no card required — and generate videos within your free credit allotment before deciding to upgrade.

2. Subscriptions & renewals

Paid plans are billed in advance each billing period and renew automatically until cancelled. Each period includes a credit allotment that resets at the start of the next period and does not roll over.

3. Cancelling

You can cancel anytime from your account settings. Cancellation stops future renewals; you keep access to your paid plan until the end of the current billing period. We do not automatically prorate or refund the unused portion of a period unless required by law.

4. Refunds

Because generating videos consumes real compute and third-party costs at the moment of creation, credits already spent are non-refundable. If you were charged in error, experienced a billing mistake, or hit a persistent technical problem that prevented you from using credits you paid for, contact us within 14 days of the charge and we’ll review it and make it right where appropriate.

5. How to request

Email support@arvifactory.com from your account email with the charge date and a short description. We aim to respond within a few business days.

6. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the law of your jurisdiction.